Transforming a Telecommunication Titan
A large telecommunications organisation in Australia had been on a large growth trajectory for a number of years and following changes in the external market needed to pivot and transform their operations to be leaner, simpler and more customer centric.
Major Australian Telco
[name redacted]
3
Mergers
Planned, project managed and executed a seamless integration of 3 operational units to enable efficiency of operations.
600
Employee changes
Successfully transitioned and adapted over 600 roles ensuring the new structures were staffed appropriately and key talent was retained.
Embedding
Ensured Adoption of new structure
Facilitated embedding of the new structure post announcements to ensure new processes & ways of working were effectively communicated, understood and adopted across teams.
About Them
A large telecommunications organisation in Australia had been on a large growth trajectory for a number of years and following changes in the external market needed to pivot and transform their operations to be leaner, simpler and more customer centric.
Deliverables
- Transformation Blueprint
- Organisational Re-Design
- Change Management Toolkit
- Leadership Transition Support
The Goal
The Gap
Years of operational excellence but facing a monumental challenge of navigating large-scale transformation.
The Gamble
Overhauling a tried-and-tested structure, risking short-term stability for long-term gains.
The Gain
How We Helped
- Crafted a comprehensive transformation blueprint, considering both immediate challenges and long-term aspirations.
- Mapped out a detailed organisational re-design, placing every employee where they can add the most value.
- Developed a change management toolkit, ensuring every stakeholder is not just informed but also invested in the transformation.
- Provided unwavering support during the leadership transition, ensuring continuity and instilling confidence.
- Managed the redeployment and exit of a number of employees.
Results
A leaner, agile, more focused, organisation poised to enhance it’s customer centricity and operational delivery.
- Stakeholder Engagement: A well-defined operating model and organizational design, led to improved customer engagement.
- Smooth Transition: The change plan ensured a seamless transition for over 600 roles with minimal disruptions.
- Union Harmonisation: The consultation process managed by Loop Business Consulting facilitated smoother negotiations with unions, preventing any major strikes or slowdowns during the transformation phase.
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